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Charge 3 stopped receiving notifications

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‎09-28-2020 14:34 - last edited on ‎09-29-2020 06:10 by Fitbit Moderator

‎09-28-2020 14:34 - last edited on ‎09-29-2020 06:10 by Fitbit Moderator

I updated my Fitbit a couple weeks ago and it will not show notifications anymore. I rebooted my Fitbit, checked all my settings, unpaired with Bluetooth, select forget this device in app and repaired, made sure my app was up to date. Nothing. Everything is set to where it’s supposed to be and I’ve tried every troubleshooting tip. Any suggestions?

 

 

Moderator edit: updated subject for clarity

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‎09-29-2020 06:09

‎09-29-2020 06:09

Hi @Ahague, welcome to our Fitbit Community! I'm sorry to hear that your Charge 3 stopped receiving notifications. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

Please try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest. Finally, monitor your tracker and see if it receives notifications properly.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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