Charge 3 stopped receiving notifications

[Skasbow]

After the software update my charge 3 won’t notify me anymore when I’m getting calls or texts. Everything else seems to work fine, and I’ve tried all of the troubleshooting options without success.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Skasbow, welcome to our Fitbit Community! I'd like to follow up and help you with your Charge 3 since it stopped receiving call/text notifications. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

In order to avoid providing the same information, let me know what troubleshooting steps you have tried. In the meantime, try the steps that are listed in this help article. This article contains steps that you could've already tried but you can skip them and proceed with the rest.

Finally, monitor your tracker and see if it receives notifications properly.

Looking forward to your response.

[Mumbles5687]

I fixed it. For whatever reason sleep mode & do not disturb were on.
Thanks

Oh yes!!!!!!! Thank you Mumbles!

Moderator edit: merged reply

[JuanJoFitbit]

Hi @Mumbles5687, that's great news! I'm so glad to hear that you managed to get the issue resolved. Thank you for posting the update here.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀