help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 stopped syncing and time is wrong

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-25-2020 16:45 - last edited on ‎09-27-2020 14:47 by Fitbit Moderator

‎09-25-2020 16:45 - last edited on ‎09-27-2020 14:47 by Fitbit Moderator

Stopped syncing and time is wrong

 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎09-26-2020 07:11 - edited ‎09-20-2023 05:45

‎09-26-2020 07:11 - edited ‎09-20-2023 05:45

Hi there @stillcrazy, it's nice to see you around the Community Forums. I'm sorry to hear that you Charge 3 isn't syncing and the time is showing wrong. I'll be glad to help you with this. 

As a friendly reminder, keep in mind that your Charge 3 may show an incorrect time if it hasn't synced or has been unpaired from your Fitbit account. Your Fitbit grabs the time of the device you're syncing with.

If your tracker got mistakenly unpaired, please set it up again by following the steps at: How do I set up my Fitbit device?. On the other hand, if your Charge 3 has not recently synced, follow these troubleshooting steps: Why won't my Fitbit device sync?

Also, I wondered if the mobile device you're syncing with is included in our list of supported devices? You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
0 Votes
1 REPLY 1

‎09-26-2020 07:11 - edited ‎09-20-2023 05:45

‎09-26-2020 07:11 - edited ‎09-20-2023 05:45

Hi there @stillcrazy, it's nice to see you around the Community Forums. I'm sorry to hear that you Charge 3 isn't syncing and the time is showing wrong. I'll be glad to help you with this. 

As a friendly reminder, keep in mind that your Charge 3 may show an incorrect time if it hasn't synced or has been unpaired from your Fitbit account. Your Fitbit grabs the time of the device you're syncing with.

If your tracker got mistakenly unpaired, please set it up again by following the steps at: How do I set up my Fitbit device?. On the other hand, if your Charge 3 has not recently synced, follow these troubleshooting steps: Why won't my Fitbit device sync?

Also, I wondered if the mobile device you're syncing with is included in our list of supported devices? You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes