Charge 3 faded screen

[Cao39]

 what’s going on with my screen? It gradually got darker and now I can only see the bottom of the screen! Can it be fixed!? 

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Cao39.

I am sorry to hear the screen on your Charge 3 got darker and now you can only see the bottom of the screen. Thank you for providing a photo, I understand how you are feeling and I am glad to assist you. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.

Let me know if you have any questions.

[Smurfie93]

Mine just did that today too. 

[Charge8995]

That was a pretty useless answer for the rest of us with this problem. How do we fix this problem?

[LiliyaFitbit]

Welcome to the Fitbit Community, @Smurfie93 @Charge8995.

Thank you for joining the thread and sharing that you're experiencing the same issue with your devices. I am glad to help. If you are able to see your Charge 3 screen in the dark, please go to Settings > Brightness and change to Auto or On. If you don't see the screen, try scrolling the screen 4 times, to get to the settings page, tap the top of the screen, then tap the top of the screen again. 

Please also confirm that you don't have "Sleep Mode” turned on: press and hold the button on your device. Tap a setting to turn it off. For more information, see How do I navigate my Fitbit device's screen?

You can also try restarting your device by following the steps from this help article: How do I restart my Fitbit device?

@Charge8995 Upon checking with our Support team, I was told that you have already contacted them and that they were able to assist you. Thank you for your time and efforts.

Let me know how it goes, I'll be around.