Charge 3 stopped tracking sleep stages

[Dodg]

For the last two nights, my Fitbit has not recorded my sleep stages. Everything else seems to be working fine. 
Is this a bug or has Fitbit changed its policies? (asking us to pay extra to seem them?)

Moderator edit: updated subject for clarity

[Rich_Laue]

May I ask what does your Fitbit app say about not seeing asleep stages

Look under the affected graphic

[Dodg]

It says sleep schedule (with times), and then sleep quality, with times awake, times restless, and mins awake/restless

[Rich_Laue]

Does it look like this with no stages. 

Look under the graph for the reason

 

[MarreFitbit]

Hi there @Dodg, welcome to the Community Forums. Thanks for the details provided. I totally understand where your concern is coming from. 

If you are not receiving sleep stages, I recommend considering the following:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

Keep in mind that you must see sleep stages in order to see your sleep score information. Please swipe left on the Sleep Score graph, here you can see information about your weekly sleep average and sleep duration. To get more detailed information, see: What's sleep score in the Fitbit app?

Note that we are aware of Sleep Score may take longer than usual to appear in the app. We’re currently working to resolve it and hope to have a fix soon. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution.

We appreciate your help @Rich_Laue. 😉

I hope this helps, give this a go and let me know if next time your Charge 3 provides you with your sleep data.