help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 stopped tracking sleep

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-24-2020 07:40 - last edited on ‎10-01-2020 11:08 by Fitbit Moderator

‎09-24-2020 07:40 - last edited on ‎10-01-2020 11:08 by Fitbit Moderator

Up until about a week ago my Charge 3 tracked just fine. Now though, even if I go to sleep at 9:00, it will only track after midnight. I have rebooted several times and checked for updates. Any ideas?

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎10-01-2020 11:07

‎10-01-2020 11:07

Hi @adamsdd66, welcome to our Fitbit Community! I'd like to follow up and help you with your Charge 3 since it stopped tracking your sleep. By the way, thank you for trying to get this issue resolved before contacting our forums.

 

I'd like you to try a factory reset. To do so on your device, open the Settings app > About > Factory Reset or Clear User Data. Sync your tracker before this in order to avoid losing current data. After this, check out this help page, which explains how your Fitbit device tracks your sleep. Finally, monitor your tracker and see if it tracks your sleep data properly.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes