My charge three will not sync with my iOS

[JSC8106]

ever since I updated to the new firmware my charge three will not sync with my phone.  I’ve tried everything from what I’ve seen. I am not the only one that has been having this problem does anybody have any solutions for this

[MarreFitbit]

Hi there @JSC8106, welcome to the Community Forums. I'm sorry to hear that your Charge 3 stopped syncing to your iOS device after the update, I understand how you must be feeling about this. Thanks for taking the time to troubleshoot your watch prior to posting here, I'll be glad to continue to help you.

If you haven't done so yet, please try removing the Bluetooth connection between your phone and your Fitbit device:

*On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
*Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

Sync your Charge 3 automatically when you open the Fitbit app or manually by tapping your profile picture > your device tile > Sync Now.

If your tracker doesn't sync, please confirm that you've followed the troubleshooting steps provided in this help article: Why won't my Fitbit device sync? 

I'm looking forward to your response, keep me posted. 

[JSC8106]

I did do that I unsync my phone reset it with the password and passcode and now I find the only time it will sync when is when my Fitbit is off my wrist on the charger and I placed the phone next to it and then intermittently it will sync with my phone I’ve already lost two days of data and I don’t want to lose another day but I can try it again there definitely is something happened after the update because after the update it quit working properly

excuse all the typos I think you may get the jest of my text but I don’t feel like going back and correcting all the errors in my speech to text

respectfully

[MarreFitbit]

Hi there @JSC8106, thanks for getting back and for the update. I appreciate you had followed the tips and recommendations provided above. Since this sounds a bit more serious, I've created a support case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums. Note that we may take a bit long to get back to you since due to recent events affecting our operations, support options are limited and wait times are longer than usual.