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Charge 3 stopped tracking steps

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‎01-28-2020 05:10 - last edited on ‎09-23-2020 17:42 by Fitbit Moderator

‎01-28-2020 05:10 - last edited on ‎09-23-2020 17:42 by Fitbit Moderator

My charge 3 just stopped recording steps and I cannot get it to continue 

Help as I am in a challenge 

thanks Calvin W

 

 

Moderator edit: updated subject for clarity

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‎01-28-2020 08:27

‎01-28-2020 08:27

Try a Restart and do it several times if necessary.

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‎01-28-2020 14:13 - edited ‎02-23-2024 03:39

In response to SunsetRunner

‎01-28-2020 14:13 - edited ‎02-23-2024 03:39

Hi there @SunsetRunner, welcome to the Community Forums. Thanks for the details provided. 

As my friend @SunsetRunner has recommended, please restart your Charge 3. You can also manually reset it by swiping to Settings and tap Reboot Device. 

Let me know how it goes. 🙂

Maria | Community Moderator, Fitbit


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