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Charge 3 stopped working and gets hot

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‎09-27-2020 07:33 - last edited on ‎09-28-2020 17:53 by

‎09-27-2020 07:33 - last edited on ‎09-28-2020 17:53 by

Charge 3 completely stopped working. Can not reset because it gets way to hot when put in charging cable. 
dadhboard says it can not find device.

 

 

Moderator edit: subject for clarity 

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‎09-28-2020 17:52

‎09-28-2020 17:52

Hi @starmonkey, it's nice to see you again in our Community Forums. 

 

I am sorry to hear your Charge 3 tracker stopped working. Thanks for the details shared and I am here to help. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution. I recommend to continue working with them since they have already all the details and special tools to continue assisting you. 

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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