help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 stopped working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-25-2020 05:03 - last edited on ‎09-16-2020 09:44 by Fitbit Moderator

‎06-25-2020 05:03 - last edited on ‎09-16-2020 09:44 by Fitbit Moderator

Sadly, after spending a lot of $ I was advised my 13 month old charge 3 was dead and they offered me  discount on their clearance items.  How can I purchase another Fitbit when the company doesn't even have faith if their own product with only a 12 month warrenty. Nothing to stop the new Fitbit purchase from crapping out in 13 months again. I declined and have since purchased a smart watch elsewhere. 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎06-28-2020 06:55 - edited ‎06-12-2024 04:29

‎06-28-2020 06:55 - edited ‎06-12-2024 04:29

Hi there @Sbrysnik, welcome to the Community Forums. We understand and respect your decision regarding the 25% our Support Team previously offered.

Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. Then, if the tracker is deemed defective we review eligibility using the one year warranty option.

Additionally, our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy is set into providing as much coverage as we can.

I understand that the outcome of your case with our Support Team is not fulfilling your expectations, but keep in mind that every case is completely different from the other's, thanks for taking the time to share your experiences and feedback. For more information about the outcome of your case, please get in touch with our them again and also, you can check our warranty policies here for a better understanding of the information that they provided to you.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎06-28-2020 09:05

In response to MarreFitbit

‎06-28-2020 09:05

Thank you for your response but I no longer have faith in your product. I can get a longer warranty on 100$ smart tv than what your company offers on its products. I didn't appreciate the insult offer for the discount on your clearance items. You have your policies to stand behind. I as the consumer have the choice to give you my hard earned dollars or not. I choose not to.  My community post was mearly to advised consumers of my experience so they can make an informed decision. Respect my decision and refrain from further correspondence and contact.

Best Answer
0 Votes