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Charge 3 stopped working

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‎10-21-2020 10:43 - last edited on ‎10-22-2020 11:34 by

‎10-21-2020 10:43 - last edited on ‎10-22-2020 11:34 by

My Fitbit charge3 is not working for past sometime and I thought of seeking help here. Here are the symptoms:

- It vibrates when I press left button

- It showed smiley and progress bar when I help the left button for 8+sec while USB was plugged in

- No battery status on the screen

- No green light at the back

 

Looking for suggestions

 

 

Moderator edit: subject for clarity 

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2 REPLIES 2

‎10-22-2020 11:33

‎10-22-2020 11:33

Welcome to the Fitbit Community, @pritpalsehra.

 

I appreciate your participation in the Forums and sharing that your Charge 3 stopped working. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. I've shared your post with our Support team and they've mentioned that you already have a case with them. I know they will be glad to help you out and provide a solution, please keep an eye on your inbox. 

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎10-26-2020 23:30

In response to LiliyaFitbit

‎10-26-2020 23:30

Thanks for taking this forward with support. I appreciate. I connected with them today but it seems that my Fitbit charge 3 is more than a year old [purchased Mar 2019] and does not fall under replacement policy 😞

There isn't any additional troubleshooting to identify the issue or to correct it 😞

I wish Fitbit make some provisions wherein we [Customers in India] can give away the existing Fitbit for refurbished or latest Fitbit at discounted rates.

 

Thanks again for your efforts

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