Charge 3 stopped working

[Laramccall]

I was at work today and my Fitbit started randomly vibrating like crazy with a blank screen so I took it off.  When I got home I put it on charge and it vibrated again for the last time and now nothing... no green light nothing on the screen at all and zero vibration... 

I tried holding the button down for 15 seconds while plugged in and also unplugged and still dead... please help! 

Moderator edit: subject for clarity

[WilsonFitbit]

Hello @Laramccall. Welcome to the community forums. 

Thank you for the detailed information and for the troubleshooting steps you've tried prior to posting. If your Charge 3 isn't turning on even after you plugged in to charge, I recommend visiting this help article: Why isn't my Fitbit device's battery charging? It's probably that now it is refusing to charge. 

If that doesn't work, please make sure that you tried to restart it by following these specific instructions: How do I restart my Fitbit device? If this doesn't help, you can also try to perform a long restart. A long restart is different than the normal restart and you can complete the process by following these steps: 

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.

Hope this helps. 

[Laramccall]

Hi there

I have tried plugging the device in and holding the button for 15 seconds
and I’m still not getting a response.

Lara

[Laramccall]

Hi 

My device was now low on charge when it started vibrating and died so I am sure it has nothing to do with the charging cable. 

If you could help me with this problem that would be great.  

Lara 

[WilsonFitbit · Accepted solution]

@Laramccall Thanks for your reply. 

Since the inconvenience has persisted, my best recommendation is that you please reach out to our Support Team for further assistance. Please note that you can contact them through chat or over the phone. Click here to get connected. 

See you around. 

[Angel28]

Hi , my charger 3 it's stop working when I was sleeping.i try to charger it but the battery indicator didn't goes up like what it use to. When I unplugged it ,it's completely dead.i try to do the long restart still didn't work. Try to change the time face on the screen also Didn't work .

Help 🙏

[CindyMFitbit]

@Angel28 Welcome to the Community Forums. 

Thanks for the details shared on your post and for the troubleshooting tried prior posting. If you already reviewed the instructions listed here and the issue persisted, I suggest contacting our Support team, I know they will be glad to help you out and provide a solution. Click here to get connected. Make sure to mention the steps you've followed, so they can help you from there. 

See you around.

[EmmaJF81]

Hi there Wilson, my charge 3 has stopped working, tried the long reset etc... can you log a customer service call for me please? Many thanks in anticipation Emma