Charge 3 stopped working

[Hillmis]

My Charge 3 stopped recording data, sensors not lighting up, and is unresponsive.  Screen is blank and button does not work.  Can see information for device on app and it says it was synced and that the battery was full.  How do I get it working again...or will it?  Last recorded data was just before 8pm CST Tuesday 6/15/21.

Moderator edit: subject for clarity

[DpRoberts]

mine quit, screen got lines on it after this last " update " it missed one day of sleep even though it was on, screen got more lines then screen went blank. still sends data to the phone app. but reset doesnt work. also now heart rate is way to high checked with my blood oxy sensor i have from the doctors office so its registering 20 beats more than that is. so awesome way of bricking the charge 3, i will not be buying another one. canceled premium, cant see payin

[WilsonFitbit]

Hello @Hillmis, @DpRoberts. Welcome to the community forums. 

I'm very sorry for the experiences and thank you for the information, for the troubleshooting steps you've tried and for taking the time to provide your feedback. Pease note that any feedback posted in the forums is always welcome as it helps to improve our products, services and overall environment.

At this time, I was able to see that you both have reached out to our Support Team and they have provided some instructions and troubleshooting steps. If you still require further assistance or if you have any additional questions or inquiries, I recommend replying back to your cases or you can contact them through chat or over the phone, but phone wait times are longer than normal, so it is recommended to start a chat. Click here to get connected. 

Hope this helps. 

[Hillmis]

Contacted support and was able to get it working again. However, battery drained from full to dead overnight. Seems the issue may be the battery. Will contact support again with case number. 

[WilsonFitbit]

@Hillmis Thank you for your response. 

I also appreciate the information about that you contacted our Support Team. Since the inconvenience has persisted, I recommend reaching out to our team one more time and update your case, this way they can continue assisting you and give a prompt resolution for you. 

See you around.