My Charge 3 won’t charge

[Ang_mandz]

I have tried holding down for 8 and 15 seconds but nothing appears. Battery empty and not charging. 

Moderator edit: Format

[WilsonFitbit]

Hello @Ang_mandz. Welcome to the community forums! 

Thank you for the information and for the troubleshooting steps you've tried. At this time, I'd recommend following some additional troubleshooting steps for battery not charging. For detailed information, please check: Why isn't my Fitbit device's battery charging?

If your Charge 3 starts charging and you have unpaired it from your account, you can set it up again by following the instructions here: 

How do I set up my Fitbit device?

Hope this helps. 

[Ang_mandz]

Good afternoon,
I have tried all of below and still no result. I recently had a similar issue and got a new face replacement and I purchased a new charged for Fitbit in case it was the charger that was faulty and now this is happening again.

This is not what I expect from a charge 3 device. I rely on this device daily.

Not a happy customer,
Angela

Sent from my iPhone

[WilsonFitbit]

@Ang_mandz Thank you very much for your reply. 

I'm sorry for the experience and thank you for following the suggested tips and for purchasing a new charging cable. Since the inconvenience has persisted, I recommend contacting our Support Team for further assistance. Note that you can contact them through chat or over the phone, but phone wait times are longer than normal, so I recommend initiating a chat. Click here to get connected. 

Also, please make sure to explain the inconvenience and mention the troubleshooting steps you've followed, this way they can assist you from there. 

See you around.