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Charge 3 stopped working

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‎08-28-2022 16:40

‎08-28-2022 16:40

I've tried the long restart and it still won't come back on.  The long line comes back and never goes to the front screen.  If i take it off charger,  it doesn't respond at all. My app is saying it synced last at 430p yesterday which was when it started acting up.  And other ideas or is my fitbit completely broken?  😞

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‎09-12-2022 09:48 - last edited on ‎03-31-2024 11:17 by Fitbit Moderator

‎09-12-2022 09:48 - last edited on ‎03-31-2024 11:17 by Fitbit Moderator

Welcome to the Fitbit Community, @Kkehoe. Thank you for letting us know about the steps you have followed in order to turn your Charge 3 back on. 

I noticed that you already got in touch with our Support Team and received assistance.

Keep on visiting the forums. 

Andrea | Community Moderator, Fitbitp>

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Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
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‎10-10-2022 22:56

‎10-10-2022 22:56

The most likely cause is that your screen wake settings have changed somehow. Swipe down from the clock face until you see the settings option for Screen Wake, then select it until it reads "auto." Why does my Fitbit only work when it's charging? The most likely problem is that your Fitbit's battery is dead or dying.

 

Regards,

Will

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