Charge 3 stuck with 100 on screen

[Welshsnapper]

Hi. I've had my fit bit charge 3 for a couple of weeks. It's just started to randomly go to a screen displaying 100 and a twinkling diamond logo. It stays on it like it's frozen. I hold down the button on the side to reset it and then it's OK. It then does this again repeatedly.

[doctorvinson]

I have the same problem, too:  Charge 3 with the 100 and blinking logo -frozen.  Just did an update to my Charge 3 earlier this week... I wonder if the update had a bug/glitch..?

[Welshsnapper]

Hi. Thanks for replying. It must have attempted an auto update then as I
hadn't set it myself. It doesn't count up to 100. It's suddenly at 100. It
runs the battery down super fast when it does this. It's now unuserable.

[MSM1]

Yes, my screen is stuck with 100 and a "twinkly diamond" frozen on the screen as well. The system did an auto software upgrade earlier in the week and shortly after that the device started "twitching". It buzzed fir a few seconds at a time periodically throughout the day. Not like a quick buzz when I hit a goal, but blinking and buzzing for a while. When I hold the side button to turn it off, nothing happens and the device stays on and the screen is frozen. It is as though the side button is not responsive. Please help me

[MSM1]

This is happening to Me too.

[JENNABEE19]

This happened to me too. Does anyone have a fix?

[AugustusLabs]

would love to see a fix too! upgraded a couple weeks ago... 

[MSM1]

I called the help line yesterday and they said to fully delete the app from
my phone and then reinstall it. I am afraid I will loose all my data, and
haven't done it yet since I don't have the time. However, I really have
nothing to loose if I can't access my tracker anyway. I'll keep the group
posted on any progress I get.

Moderator edit: format. 

[AugustusLabs]

Please let us know...  its now doing this daily and 2x a day... 

[Davidf1t]

Same Problem for me...

Twinkling diamond logo with 100 underneath.

I’ve deleted and re-installed app.
Connected to the charger, held on for 15 seconds. Screen went blank and now will not start or show any screen image but it still vibrates when the side button is pressed.

Please advise

[doctorvinson]

I also deleted and reinstalled the fitbit app. Sometimes after a charge 3
reboot, i am able to clear the twinkling logo screen, and get the device to
actually count steps. That being said, the heart rate function no longer
works and the charge 3 battery dies after 15 minutes.

[AugustusLabs]

ok... knock on wood.... no error in the last week...😃 ...

Update: it is still happening occasionally. So today, Oct 9th 2020, the display is dimming, most likely from the largely lighted diamond 100 glowing until the battery runs out... I like the fitbit, but seriously thinking if I want to send another $150 to get the charge 4 and only last 1 yr. Very disappointed in the product. 

Moderator edit: format. 

[AugustusLabs]

has it been fixed? or did fitbit replace?

[MSM1]

Follow-up. I did uninstall and reinstall the app from my phone, as recommended by the help desk guy. It did not ot help.

I did the plug in, hold button for 15 sec, unplug, etc. It did temporarily get rid of the 100 screen, but then the screen was just blank. Now 20 min later, it's back tut o tut he 100 screen with the diamond.

I have been unable to use my fitbit charge 3 for 2 months now- Very disappointing!

Does anyone have a fix? 

Moderator edit: format. 

[8561dhc]

Same thing, Charge 3, update, twitched/flickered, then 100 and a diamond. I reinstalled the app, put it on the charger and held the button. Now it is completely bricked. I have not seen a response from Fitbit on this yet.

[Psanchezz]

Mine did it this morning, I hope there’s a solution because I like this one 

[WilsonFitbit · Accepted solution]

Hello everyone. @Psanchezz Welcome to the community forums. 

If you've tried the basic restart and that didn't work, I recommend performing a long restart. A long restart is different than the basic one and you can complete the process by following the instructions below: 

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.

If that doesn't work, I recommend contacting our Support Team for further assistance. Note that you can contact them through chat or over the phone but Phone wait times are longer than normal and I recommend initiating a chat. 

See you around. 

[Stentaford]

me too I'm about to stop using mine. 

Moderator edit: word choice

[WilsonFitbit]

Hello @Stentaford. Welcome to the community forums. 

I'm sorry for the experience. I was able to see that you reached out to our Support Team and they have provided information and assistance. If you still have questions or inquiries about the outcome of your case, I recommend replying back to them and they will be glad to continue assisting you. 

See you around. 

[cjwallace]

Mine too ,and i cant remove it, i have followed all the instructions, but nothing works. Waste of money