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Charge 3 sync issues with iPhone 12 Pro

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‎03-04-2021 16:10

‎03-04-2021 16:10

I just upgraded my iPhone to the new iPhone 12 Pro, but unfortunately doesn't sync properly with my Charge 3 Fitbit. Yes, the iPhone software is updated to iOS 14.4. And yes, the Fitbit is updated as well. It seems to be tracking my steps, sleep, etc. but will only sync if I plug in the Fitbit -- that's not convenient or handy! Also, the time on the Fitbit is anywhere between 2-10 minutes slow. What gives??

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‎03-05-2021 04:22

‎03-05-2021 04:22

Hello @SunsetRunner, welcome to the community forums! Thank you for the information and for the troubleshooting steps you've followed! 

 

Please note that the Fitbit App should work with your mobile device if it meets the requirements listed here. So, if all the requirements are met, I suggest you to please perform the suggested troubleshooting steps in this link: 

Why won't my Fitbit device sync?

 

Note that the time on your Fitbit Charge 3 should update after a successful sync. 

 

Hope this helps! 

Wilson M. | Community Moderator, Fitbit.
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