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Charge 3 sync issues

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‎12-01-2020 15:07

‎12-01-2020 15:07

My charge 3 will not connect. No matter how many times I restart it and my phone nothing will work. I keep getting a glimmer of false hope when the pair number appears but then I am let down because I can get no further. I can't even use my charge 3 as a standard watch now either as the time is completely wrong all its good for is the bin. I am so frustrated with it at this point because it is not the first fitbit to let me down. I would appreciate any fixes other than resetting everything etc because clearly that doesn't work. Thanks in advance

 

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‎12-01-2020 18:17

‎12-01-2020 18:17

Welcome to the Fitbit Community @Louise.G.

 

I'm sorry to hear that you are having difficulties to sync your Fitbit Charge 3. Thank you for the information provided and for trying to resolve the issue before contacting us.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

 

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