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Charge 3 synchronization issue

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‎10-27-2020 23:48 - last edited on ‎10-28-2020 05:10 by Fitbit Moderator

‎10-27-2020 23:48 - last edited on ‎10-28-2020 05:10 by Fitbit Moderator

Since last two weeks when i sync my charge 3 watch with app on mobile, my step count reduces marginally. whenever i sych watch with app step count reduces by 2K- 3K.

Can anyone has same issue? and whats is the solution for this?

 

Also since last few days my watch screen is very light, I wont  seen  anything  in day light.

 

 

Moderator edit: updated subject for clarity

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‎10-28-2020 05:10

‎10-28-2020 05:10

Hi @KiranDeshmukh, it's great to see you in our Fitbit Community! I'd like to follow up and help you with your Charge 3 since it's not syncing your steps count properly and the screen is dim.

 

Please follow the troubleshooting steps that are listed in this help article. After this, monitor your tracker during the next 24 hours and see if it syncs your data properly.

 

Regarding the screen issue, the article previously mentioned, has a restart process. This will also be helpful for the screen issue. Finally, try changing the clock face to one developed by Fitbit, not a third party clock face and see if the issue gets fixed.

 

Hope to see you in our Fitbit Community more often! 😀

JuanJo | Community Moderator

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