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Charge 3 syncing and display issues

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‎04-19-2020 10:34 - last edited on ‎09-17-2020 13:02 by Fitbit Moderator

‎04-19-2020 10:34 - last edited on ‎09-17-2020 13:02 by Fitbit Moderator

Charge 3 (well over a year old) will no longer sync, has white lines down middle, and difficult to swipe and slow to respond to taps. Read/searched all forums. Multiple resets and restarts.

 

 

Moderator edit: subject for clarity

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‎05-03-2020 09:38

‎05-03-2020 09:38

Welcome to the Community, @Katherine966.

 

I am sorry for the delay in response and appreciate all the efforts in trying to fix these issues. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

In the meantime, let me know if you need anything else. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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