See the following to understand your options regarding a broken wristband on your Fitbit tracker: In-warranty customers: Most customers who live in the United States, UK, and Europe can file a claim online. Check your eligibility to file an online ...
This would help me alot while running. I want to sent it up before hand so when I start running after I reach 152bpm I want it to start a one minute timer than after that once I get below 152 it sets a 2 minute timer this would help with interval tra...
Hey guys I’m having trouble finding Fitbit. I have researched all the Fitbit tracker stuff but wherever I left the Fitbit it must have been far away. What do I do now and this community isn’t helping either. but i have synced the Fitbit to Fitbit app...
I have the overall mileage on display on the app but when I try check for the distance I’ve walked for each time I go on a walk, it doesn’t show. I’ve tried checking on the website but it just shows as N/A I have my location setting on. The only tim...
My Charge 3 has started getting black horizontal lines throughout the screen. Making it impossible to ready anything. Syncing fine. Tried everything possible to resolve this issue. Doesn't seem to be a real solution but to replace the unit. Got min...
Good eveningPlease could someone advise me if there is anything I can do? Every time I go running my fitbit stops half way through my run and do does not count alĺ of my running steps. Very frustrating.Wendy Cox
I have loved my FitBit for the 7 months I have used it until this past week. My tracker started with black lines across the screen. Then it would not sync correctly to my app. One night I needed to recharge it because it was low, so the next day I wo...
Can 7th generation and fitbit charge 2 work together to get noticications on fitbit.?
my charge 3 recently was unable to sync and I followed every step online to get it to work. Eventually I had to forget the Bluetooth connection and set my tracker up as a new device again, which worked for a day. Then it happened again, and i followe...
I was driving the other day and my Charge 2 vibrated like I was receiving a notification, but when I looked, it showed the notifications setting. I pressed the button and moved on. It continued to do this a few times over the next couple of hours and...
Does customer service actually exist? Live chat cut me off after waiting ages for a response. Now it's disappeared! Extremely frustrating. Can someone please help
I swam for the 1st time with my fitbit yesterday and later noticed a solid white line across face of watch. Battery died overnight, plugged in to recharge today and now i have a smiley face that won't go away. Watch is unresponsive. Any suggestions o...
Hey guys,I'm new to exercising regularly. I'm trying to lose weight (5'1" 185 lbs) to become healthier and feel better. I've been working out and watching my diet for about 4 weeks and my boyfriend got me a fitbit charge 2 this weekend to encourage m...
I walk on a multi use trail near my home that has half mile markers along the way. Yesterday's walk total was 5.6 miles and today's walk was 4.1 miles for the same distance and the step count was around a 3000 step difference. The step count has bee...
It looks like my heart rate stopped tracking about 8.00pm last night. Nothing else tracked last night. I could not got the touchscreen to wake up so put the watch on charge, the button on the left did not seem to work. I reset the watch which bought ...
I've been trying to charge my FitBit Charge 3 for 2 days now. I've cleaned the contacts on the watch and the charger. I've tried to reset it and NOTHING happens. No vibration at all when I hook it up to the charger. Any suggestions would be greatly a...
My Charge 3 is 18 months old and both straps have broken and the screen has gone black. None of the fixes work to reset it. Customer service offered 25% off a new one but when I asked if how long the device should last they said “we hope they will la...
I have attempted to reset my Charge 3, to no avail. It occurred after I had attempted to recharge my device. I have been trying to contact Support but it has been difficult to get through. What are my options for solving this issue. Thank you for y...
Charge 3 showed I got my goal 4,000 steps yesterday, Friday, but on my sinced phone app it's only showing 2659 steps. It is showing the same 2659 on my computer dashboard. How do I make it find the correct steps and count them right in the future?
I’m using Charge 2 , during the training on the bike, Is it possible to see the fitBit app the real time heartbeat? I wish to see it directly on my mobile . Thanks
I just got my Charge 3 today. When I was setting it up through my iPhone, the app said that there was an update and applied it. The update failed multiple times and I have tried several tips I've found on this forum. I switched my iPhone' Bluetooth o...
Since 27th February 2019, my resting heart rate has not changed and remains at 56 BPM each day (see screen shot). Today is 6th March 2019 and the results seems odd given it should vary slightly each day. Please investigate and advise if there is a i...
Hi there. I started a previous thread where your update just left mapping as a blue screen where the map should be in the app - you fixed it in an update a couple of days later and then there’s been a further update to the app where it’s broken again...
On weather icon. It states to.synch with phone. What should I.do?
Hi,I've had my Charge 3 for just over a year now. I've had a few issues in the past which were resolved by restarting the watch. However it glitches to a white screen and then went black when I restarted it. All the functions seem to be working fine ...
I am having issues with my Fitbit Charge, the screen won’t come on but there is a flashy green light and I tried to charge and the screen still won’t come on. Why is this happening? I haven’t even had this watch for a month, can you anyone assist? ...
Hi There!!! My Charge 3 , like many others here, has been experiencing some issues. The heart rate sensor is not working and I have the horizontal lines on my screen. I've tried all of the suggestions to try to fix it but to no avail. Can I please ge...
I give up. This has been the worst purchase I've ever made. I've spent hours with the chat folks at fitbit off and on to get the thing to tell me when I have a text message. We will get it working and then it quits after about a week. Says it nee...
Hi all, I've developed the green lights staying on permanently issue yesterday, so far I've allowed to watch to fully drain battery and tried restarting after charging up; I've done the changing HR to off and syncing, also resetting the watch whils...
Can a moderator please assist? Will there be a fix for the over counting any time soon? I just bought my mum a Charge 3 and I decided to try it out, and it counts steps even when I am in bed watching TV. I would hate to return this as I think this wo...
I typed in the wrong email for my Fitbit account, howdo I change it? Moderator edit: updated subject for clarity
My Charge 3 isn’t giving me real time step updates or anything else. I have to manually update which is annoying. Anyone else having this issue? If yes, how did you solve it? Thanks
Recently while on a 10 day vacation I wore my Fitbit constantly. I developed 2 dark spots under my skin around my vein. When I removed my Fitbit the skin was white, and my wrist was swollen around the white area. I have not worn the Fitbit for 2 week...
I run the same route every time I run. I've been having trouble with inconsistent distances. I just started running and am trying to meet a goal at the 3 mile mark, but can't figure out where the 3 mile mark is! Everything is updated, and I restarte...
Hi, I have had this charge 3 for a year and a half. Randomly out of no where the watched stopped working. There is no display and it wont connect to my Iphone at all. When I push its button it vibrates for a long time but does nothing. I've tried re...
My fitbit he just stopped working. Has anyone else had this problem? And if so did you resolve it? Maybe reset button or something?
I just updated my Charge 3 to latest firmware as suggested. Kept phone next to Charge 3 which was connected to charger. Update took about 10 mins and appeared to succeed. However, the prompt to update is still present in the app. So I try again - sam...
My Charge 3 suddenly started recording an extremely high heart rate and very high total active minutes (when I have been sitting down and not working out). This is after 2 years of working perfectly. I have done the following: - Restarted my Charge 3...
I went to update my charge3 as it had the wrong day and time for some reason. I plugged it in and started the update from my ipad but it stopped halfway through. Now I keep pressing update tracker but it can’t find my charge3 Bc it’s turned off from ...
I own a Charge 3. I am very happy with the product and the app. However both original bands that come with the Charge 3 broke. I ordered a new one from the Fitbit site. I was quite surprised to see a cost of $30 for 1 basic band. I almost did not ord...
Hi, I've got my Fitbit and I've been wearing for a couple of days but its saying 'sleep kept tracked' and nothing is showing for the sleep part. Everything else is working fine. Can you help please? Thanks, Anna
