help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

All-day sync missing from app - jaggies.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-19-2020 03:29 - last edited on ‎09-17-2020 13:02 by Fitbit Moderator

‎04-19-2020 03:29 - last edited on ‎09-17-2020 13:02 by Fitbit Moderator

Hi all,

 

My wife and I have the same phone and both have Charge 3.  I checked we both have the same version of the app; however, mine has "all-day sync" and hers does not. 

 

To be clear, this appears to mess with tracking; we did a 36km ride; hers registeted around 2km and shows 'jaggies' when zooming into the map.  Mine worked perfectly.

 

We have uninstalled and reinstalled to no avail.

 

Help please. As it stands she has completely wasted her money.

Best Answer
Labels:
0 Votes
1 REPLY 1

‎04-23-2020 13:25

‎04-23-2020 13:25

She's going to return it.  Additionally, I expect my.next such product will be a Garmin.

 

Thanks for your help.

Best Answer
0 Votes