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Charge 3 display corrupted

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‎04-19-2020 14:31 - last edited on ‎09-17-2020 13:02 by Fitbit Moderator

‎04-19-2020 14:31 - last edited on ‎09-17-2020 13:02 by Fitbit Moderator

I see that this is a recurring theme. My screen started with a few lines and is now to the point that I can’t even read it 99% of the time (I’m also pretty sure it’s backwards). I’ve followed all steps I’ve seen posted including the long reset and changing the clock face. Help!

 

 

Moderator edit: subject for clarity

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‎05-01-2020 05:16

‎05-01-2020 05:16

Welcome to the Community, @ShandiSue.

 

I am sorry for the delay in response and appreciate all the efforts in trying to fix this display issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

In the meantime, let me know if you need anything else. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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