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Charge 3 accuracy concerns

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‎04-18-2020 07:12 - last edited on ‎09-17-2020 13:02 by Fitbit Moderator

‎04-18-2020 07:12 - last edited on ‎09-17-2020 13:02 by Fitbit Moderator

Recently my charge 3 has been saying I am sleeping 2 hours before I actually go to bed. I reset the device 2x, and initially it works, but then effects the steps (eg: I walked just over 1 mile and I only got credit for 580 steps). How can I trust the accuracy of the device (especially the hr) if these things are off? How do I fix it?

 

Moderator edit: Subject for clarity 

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‎04-28-2020 16:01

‎04-28-2020 16:01

Hi @KellyLee2020, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for bringing this to our attention and for troubleshooting your Charge 3 before posting over here.  To better assist you with this, can you please let me know when was the first time you experienced this issue and how many times since then? For the sleep issue, I recommend you to try another time a restart process and then wear your device on your non-dominant hand. To answer your accuracy concerns, please check our help article: How accurate are Fitbit devices? and let me know how it goes.

 

Keep me posted and let me know if you have any additional questions.

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‎04-29-2020 03:13

‎04-29-2020 03:13

I've been experiencing the same issues with my 4 month old Charge3.
For instance, last night I went to sleep after 1am, but Fitbit is saying that I went to sleep at 22.39.

 

I've also noticed that when I go out for a walk or a run, my Google Fit app and Fitbit record vastly different mileages.

Also, the audio cue on Fitbit when tracking a run will tell me e.g. 7 miles but when I finish the run, Fitbit only recorded 6.2 miles?

 

I've done a hard reset several times but the above issues seem to be getting worse. 😞

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