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Charge 3 blank screen

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‎04-17-2020 12:27 - last edited on ‎09-17-2020 13:02 by Fitbit Moderator

‎04-17-2020 12:27 - last edited on ‎09-17-2020 13:02 by Fitbit Moderator

I received a replacement today and went through the set up process. It gave me the code which I input to my app on my iPhone and a progress line showed on the clock face. I left it to set up and when it was finished I had a blank screen.

 

it vibrates when I push the side button but nothing appears on the screen. i have tried resetting with the charger and I have tried a new clock face but neither has worked. Any suggestions?

 

 

Moderator edit: subject for clarity

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‎04-24-2020 09:15

‎04-24-2020 09:15

It's great to see you around, @BB333.

 

I am sorry for the delay in response and appreciate all the efforts in trying to fix this display issue.

 

Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

 

In the meantime, let me know if you need anything else. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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