White lines Charge 3

[SunsetRunner]

This is my second Charge 3, it was replaced less than 6 months ago and once again - it fails to sync, loses tracking and now has white lines!! Very frustrating to say the least. Tried calling customer support two days ago and was on hold for 45 minutes. 
Yes, I have reset it etc and changed it but it keeps doing the same thing! 😞

[SunsetRunner]

This Charge 3 that I now have is showing white lines. This was a replacement from one I purchased less than a year ago! The first one did the same thing at about 6 months old. 
What a piece of crap! It has never recorded exercise or steps properly and I’ve tried on several occasions to reach out to support for a resolution- but nothing but crickets!  Really? FitbIt why don’t you stand behind your product? My first FitBit was a Charge 2 and never had these types of issues! Pretty bad when it stops tracking in the middle of a work out or whatever your doing. 
Honestly I don’t even know if I want another. 

[Odyssey13]

Hi @SunsetRunner  did you see the banner at the top of the page? Fitbit's customer service resources are stretched, as are many companies at this time. All you can do is try them again, but the warranty date on a device begins at the purchase of the original device, not with a replacement. click to view. So, if you want to speak with support, you'll need to try it again. The community forums are for others to help or share information, but we can't resolve issues that need customer support.

Your posts were merged, as cross posting is discouraged.

[SunsetRunner]

Spoiler

Thank you for your response.Yes I did see the post above, however I have seen customer support within this help community. 

[Odyssey13]

@SunsetRunner  you might see a moderator here, but they usually check with customer support to see if you've contacted them. Might be faster for you to get with support.