Charge 3 display corrupted

[Nic71]

Dear Fitbit,

my display is going and I tried resetting and changing face display. This is my fourth Fitbit and not happy about this as it’s getting difficult to read the watch. Please open a case for me for repair or replacement.

thank you

Nicole

Moderator edit: personal info removed

[LiliyaFitbit]

Welcome to the Fitbit Community, @Nic71.

I am sorry to hear your Charge 3 screen is not working properly. Thank you for trying to resolve this and providing the additional details. I understand how you are feeling and I am here to help. Before considering other options, I would like to confirm if you've tried doing a long restart:

• Connect the device to the charging cable.
• While the device is plugged into the charging cable, press and hold the button down for 15 seconds.
• The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration
• The device turns off.
• The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.
• Remove the device from the charging cable. The device shuts down.
• Important: Plug the device into the charging cable again.

Looking forward to hearing back from you.

[Nic71]

Hello,
I tried this option once again and still issues with the screen. I expect fitbit being such a predominant company in their field to have a superior customer service or a holiness of some sort.
Please let me know the next step. I've included a few photos as proof...
Thank you
Nicole & Pierre





Sent from Yahoo Mail on Android

[LiliyaFitbit]

Thank you for your reply, @Nic71.

I am sorry to hear the issue persists, thank you for your efforts to provide photos and for your feedback as it helps us to keep improving. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon.  

Let me know if you have any questions.