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IP Address banned for Charge 3

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‎04-19-2020 07:08 - last edited on ‎09-17-2020 13:02 by Fitbit Moderator

‎04-19-2020 07:08 - last edited on ‎09-17-2020 13:02 by Fitbit Moderator

Unable to access Fitbit.com or app on wifi.   Received error that ip address was being banned by owner.   When on phone data Charge 3 not syncing from web page.   App will not login.  Was working yesterday morning. 

 

Moderator edit: updated subject for clarity

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‎05-04-2020 06:50 - edited ‎01-29-2024 08:50

‎05-04-2020 06:50 - edited ‎01-29-2024 08:50

Hi @Lmnorthrup, welcome to the Community Forums. We're sorry for the late response, due to recent events affecting our operations, we're taking longer to respond.

Thanks for the details provided about the "IP address banned" message you've received. Well, it could be that your IP was banned by Cloudflare themselves. Could you try connecting with a different internet connection? For example, if you are using your mobile data try to connect via WiFi, or vice-versa.

Additionally, please verify that you are not using some sort of firewall and if you are, try turning it off.

I hope that helps, let me know if you have any further questions.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎05-04-2020 06:50 - edited ‎01-29-2024 08:50

‎05-04-2020 06:50 - edited ‎01-29-2024 08:50

Hi @Lmnorthrup, welcome to the Community Forums. We're sorry for the late response, due to recent events affecting our operations, we're taking longer to respond.

Thanks for the details provided about the "IP address banned" message you've received. Well, it could be that your IP was banned by Cloudflare themselves. Could you try connecting with a different internet connection? For example, if you are using your mobile data try to connect via WiFi, or vice-versa.

Additionally, please verify that you are not using some sort of firewall and if you are, try turning it off.

I hope that helps, let me know if you have any further questions.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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