Charge 3 syncing and time issues

[Vickyhosea]

Hi there my charge 3 is only a couple of months old, it started today with displaying the wrong time but quickly sorted itself after syncing however a few hours later the same thing happened tried syncing it but the app said no device found. I deleted the app and unpaired my phone to start again but now my phone can’t find the Fitbit. Please help!!!! Never had 1 issue with my charge 2 but seems to be nothing but problems with this one!

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Vickyhosea, welcome to our Fitbit Community. I'm sorry to hear that your Charge 3 stopped syncing with your phone and it doesn't show the correct time. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via phone. In case the issue persists, contact them with the reference number they provided and they'll be happy to follow up and assist you accordingly.

I'll also be around if any question arises.

[Vickyhosea]

yes i was assisted but its done the same thing 3 times again through out the day however i was able to fix this going through the steps the support time told me to do, but i am not doing this every time this happens!!! and again its done the same thing now and this time i cannot fix it.

the support time never gave me a reference number.