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Charge 3 blank screen after the update

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‎11-02-2020 09:46 - last edited on ‎11-12-2020 13:03 by Fitbit Moderator

‎11-02-2020 09:46 - last edited on ‎11-12-2020 13:03 by Fitbit Moderator

Since last update my fitbit is just blank.

Vibrates for notifications.

Info still on my phone.

Followed advice to press side button while on charge, get the smily face its fine for minutes then blank again! Advice?

 

Moderator Edit: Clarified subject

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‎11-03-2020 08:33 - edited ‎09-19-2023 05:50

‎11-03-2020 08:33 - edited ‎09-19-2023 05:50

Hi there @Ibbo, welcome to the Community Forums. I'm sorry to hear that your Charge 3's screen has gone blank after the update, I understand where your concern is coming from. Thanks for the details provided in your post, I'll be glad to help you.

I appreciate you have already tried to troubleshoot this situation before reaching us. At this moment, I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

Maria | Community Moderator, Fitbit


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