Charge 3 syncing and vibration issues

[Asiok]

Fitbit Charge 3 not counting time properly and don't synchronize time, not vibrating for call and messages. Minutes of moving very inaccurate. Often showing only half time of moving or even less.

Moderator edit: subject for clarity

[AlejandraFitbit]

It's great to see you around, @Asiok.

I will be glad to help you out with the issues you are experiencing with your Charge 3. Please take a look at the following help articles and follow the instructions provided:

• Why won't my Fitbit device sync?
• How do I restart my Fitbit device?

Now about the minutes of moving, can you please be more specific about it? Is your tracker registering them? Is your app showing the correct information? Keep in mind that after syncing your device, it will display the correct time.

I hope to hear from you soon. 😊

[Asiok]

I've been reboot my Fitbit charge 3. After that is even worse. For exp I'm working 7 hours at work and Fitbit showing 13 min only. I'm going to shop 15 min, Fitbit showing nothing, now not showing steps only floors. For exp now is 12.20 and I've got 4 floors 0 steps. It's really hard for me because is very important to me got every day 30 min and min 8000 of steps. I'm sure I'm doing it because my Fitbit charge 2 showed for me sometimes even 2 hrs of move and 12000 steps every day when I was at work and I'm doing the same. I'm really getting mad that I'm decide to got new wersion of fitbit

[Asiok]

Hi, sorry about nor reply so long. Nothing helped to connect and charge

Now screen is black and not mark about charging. Only vibrating when I'm touching button. What I should do with? I tried long restart but not working