Charge 3 does not automatically recognize exercise

[Jowilldoit]

Exercise is no longer auto tracked, settings confirm it’s on but activity is not been recognised. Only started last week after uploading new software on app using iPhone. Is this common and how do you resolve. 

Moderator edit: subject updated for clarity

[NellyG]

Hi @Jowilldoit Try restarting the Charge 3 several times and also try a Long Restart. Please come back here if the issue continues.

Restart your tracker

CHARGE 3 LONG RESTART
Plug the device into the charging cable. While the device is plugged into the charging cable, hold the button down for 15 seconds. Remove your finger from button. Note: Device won't have a smiley face icon and should be off with a black screen. Remove the device from the charging cable. Plug the device into the charging cable again. The smiley face icon appears on the screen.

[Jowilldoit]

Thanks I’ve followed instructions and still not recognising exercise. This has only started since I downloaded the new dashboard. Everything else syncs ok except for exercise. Doesn’t even register a walk now 😥

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[NellyG]

I have flagged a moderator to come and help you

[DavideFitbit]

Hi @Jowilldoit, welcome to the Community forums. 

Thank you for all the information about your Charge 3 not recognizing exercises automatically and confirming that you already tried the steps suggested by @NellyG earlier. I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon.

Keep me posted on the outcome. 

[Jowilldoit]

Thanks they’ve in touch and now working through a solution.

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[DavideFitbit]

That's great news @Jowilldoit, thank you for the update. 😀 

[MWPFIT]

I have the exact same issue. Has it been resolved? Thanks

[DavideFitbit]

Hi, welcome to the Fitbit Community forums @MWPFIT. 

Thank you for sharing this information about what you've been experiencing with your device. Could you please confirm if you already tried the steps mentioned here earlier?  This has been useful to other users experiencing something similar. 

Please keep me posted. 

[Aimasay]

I am experiencing the same issue since sunday. 

I have performed all that has been mentioned above but still the issue is not resolved. 

Kindly help me with it as well.

Thank you.

[Jowilldoit]

The restart and long restart tips have not helped with this problem unfortunately. 

[DavideFitbit]

Hello @Aimasay, it's good to see you around in the forums for the first time.  

Thank you for confirming that you already tried the suggested steps. I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon.

@Jowilldoit, it seems that Customer Support had sent you a reply regarding this. Could you please confirm if you received their e-mail (or if it's in the spam folder)? Since you already tried all the suggested steps in the forums, I recommend that you continue the communication with the Support team for further assistance with this. 

Keep me posted.

[LindseyShortall]

I'm also having this issue. It started around a week ago. I have tried the suggested steps above, but to no avail.

Anyy suggestions on what I could do. My Charge 3 is brand new. 

[DavideFitbit]

Hello @LindseyShortall, welcome to the Community forums. Sorry for the late reply. 

Thank you for sharing that you've been having the same inconveniente with the exercises that are recognized automatically and that you've already tried the suggested steps earlier. 

In addition to the troubleshooting steps you've performed, could you please confirm if the duration of the workout is of at least 15 minutes. By default, SmartTrack recognizes an exercise that lasts at least 15 minutes. If your activities aren't being recognized, lowering the time auto-exercise recognition setting to 10 minutes may help ensure they record properly.

Additionally, remember that stopping in the middle of an exercise can also interrupt the activity tracking.

Please keep me posted. 

[Clareabel9]

Hello I am having the same issue. Mine hasn’t recognised since the end of November. 

[David1949]

Ive got the same problem too on a new Charge 3. It works great at all the basics, but can’t recognise any activity except steps. It sees cycling as a few more inacccurate steps, even with my phone in my pocket all the time.

I tried swiping the screen to choose the specific cycling exercise and started a timed lap. The timer starts to work, but the distance cycled remains at zero, even tho I cycled about 10km with my phone in my pocket. Not impressed.

My charge 3 is synced to my iPhone 8, with Bluetooth and location all on all the time. Any advice on how to make it work properly and smoothly, without having to restart every time, or is this a charge 3 glitch?

[Jowilldoit]

Sorry but I’ve not been able to fix my problem if exercise tracking.

I also have to be careful every time I do IOS update as it knocks off settings. Agree it’s really frustrating

The only exercise mine tracks is a walk !


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[David1949]

It seems to be a problem every Fitbit user is having...?

[Tevie]

I got my charge 3 on Sunday and having a similar issue. It is also saying I have done sport when I have been for a walk or been walking round a shop! Never had this problem with my charge 2. My auto recognise for walking is 12 minutes. Please help!

[David1949]

I’m hoping fitbit will confess they’ve got a problem and come up with a permanent solution.

Or perhaps if it’s still under guarantee, we should all return them?