08-30-2019
00:23
- last edited on
11-17-2020
10:40
by
MatthewFitbit
08-30-2019
00:23
- last edited on
11-17-2020
10:40
by
MatthewFitbit
Exercise is no longer auto tracked, settings confirm it’s on but activity is not been recognised. Only started last week after uploading new software on app using iPhone. Is this common and how do you resolve.
Moderator edit: subject updated for clarity
08-30-2019 02:06
08-30-2019 02:06
Hi @Jowilldoit Try restarting the Charge 3 several times and also try a Long Restart. Please come back here if the issue continues.
CHARGE 3 LONG RESTART
Plug the device into the charging cable. While the device is plugged into the charging cable, hold the button down for 15 seconds. Remove your finger from button. Note: Device won't have a smiley face icon and should be off with a black screen. Remove the device from the charging cable. Plug the device into the charging cable again. The smiley face icon appears on the screen.
Helen | Western Australia
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
08-31-2019 02:51
08-31-2019 02:51
08-31-2019 06:58
08-31-2019 06:58
I have flagged a moderator to come and help you
Helen | Western Australia
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
08-31-2019
18:15
- last edited on
02-24-2025
05:19
by
MarreFitbit
08-31-2019
18:15
- last edited on
02-24-2025
05:19
by
MarreFitbit
Hi @Jowilldoit, welcome to the Community forums.
Thank you for all the information about your Charge 3 not recognizing exercises automatically and confirming that you already tried the steps suggested by @NellyG earlier. I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon.
Keep me posted on the outcome.
09-01-2019 00:32
09-01-2019 00:32
09-04-2019 12:54
09-04-2019 12:54
That's great news @Jowilldoit, thank you for the update. 😀
09-10-2019 08:16
09-10-2019 08:16
I have the exact same issue. Has it been resolved? Thanks
09-11-2019
09:45
- last edited on
02-24-2025
04:50
by
MarreFitbit
09-11-2019
09:45
- last edited on
02-24-2025
04:50
by
MarreFitbit
Hi, welcome to the Fitbit Community forums @MWPFIT.
Thank you for sharing this information about what you've been experiencing with your device. Could you please confirm if you already tried the steps mentioned here earlier? This has been useful to other users experiencing something similar.
Please keep me posted.
09-11-2019 09:57
09-11-2019 09:57
I am experiencing the same issue since sunday.
I have performed all that has been mentioned above but still the issue is not resolved.
Kindly help me with it as well.
Thank you.
09-11-2019 10:32
09-11-2019 10:32
The restart and long restart tips have not helped with this problem unfortunately.
09-12-2019
11:26
- last edited on
02-24-2025
04:51
by
MarreFitbit
09-12-2019
11:26
- last edited on
02-24-2025
04:51
by
MarreFitbit
Hello @Aimasay, it's good to see you around in the forums for the first time.
Thank you for confirming that you already tried the suggested steps. I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon.
@Jowilldoit, it seems that Customer Support had sent you a reply regarding this. Could you please confirm if you received their e-mail (or if it's in the spam folder)? Since you already tried all the suggested steps in the forums, I recommend that you continue the communication with the Support team for further assistance with this.
Keep me posted.
11-21-2019 07:39
11-21-2019 07:39
I'm also having this issue. It started around a week ago. I have tried the suggested steps above, but to no avail.
Anyy suggestions on what I could do. My Charge 3 is brand new.
11-26-2019
06:06
- last edited on
02-24-2025
04:51
by
MarreFitbit
11-26-2019
06:06
- last edited on
02-24-2025
04:51
by
MarreFitbit
Hello @LindseyShortall, welcome to the Community forums. Sorry for the late reply.
Thank you for sharing that you've been having the same inconveniente with the exercises that are recognized automatically and that you've already tried the suggested steps earlier.
In addition to the troubleshooting steps you've performed, could you please confirm if the duration of the workout is of at least 15 minutes. By default, SmartTrack recognizes an exercise that lasts at least 15 minutes. If your activities aren't being recognized, lowering the time auto-exercise recognition setting to 10 minutes may help ensure they record properly.
Additionally, remember that stopping in the middle of an exercise can also interrupt the activity tracking.
Please keep me posted.
01-12-2020 14:30
01-12-2020 14:30
Hello I am having the same issue. Mine hasn’t recognised since the end of November.
01-13-2020 03:43
01-13-2020 03:43
Ive got the same problem too on a new Charge 3. It works great at all the basics, but can’t recognise any activity except steps. It sees cycling as a few more inacccurate steps, even with my phone in my pocket all the time.
I tried swiping the screen to choose the specific cycling exercise and started a timed lap. The timer starts to work, but the distance cycled remains at zero, even tho I cycled about 10km with my phone in my pocket. Not impressed.
My charge 3 is synced to my iPhone 8, with Bluetooth and location all on all the time. Any advice on how to make it work properly and smoothly, without having to restart every time, or is this a charge 3 glitch?
01-13-2020 12:08
01-13-2020 12:08
01-13-2020 12:41
01-13-2020 12:41
It seems to be a problem every Fitbit user is having...?
01-21-2020 12:16
01-21-2020 12:16
I got my charge 3 on Sunday and having a similar issue. It is also saying I have done sport when I have been for a walk or been walking round a shop! Never had this problem with my charge 2. My auto recognise for walking is 12 minutes. Please help!
01-21-2020 12:57
01-21-2020 12:57
I’m hoping fitbit will confess they’ve got a problem and come up with a permanent solution.
Or perhaps if it’s still under guarantee, we should all return them?