Not receiving battery low emails

[medeashaw]

I am no longer receiving emails to let me know my battery needs to be charged. Or the email recaps of my friends and how I compare to them with my weekly steps.

Moderator edit: subject for clarity

[AlejandraFitbit · Accepted solution]

It's great to welcome you @medeashaw.

Have you checked your spam folder for these emails? If you haven't, I recommend checking this. Also, I suggest verifying that your Fitbit app is updated by following the instructions in the article: How do I update the app to the latest version?.

Let me know the outcome. 

[medeashaw]

Thank you Alejandra! I did the update and that fixed my problem.

[AlejandraFitbit]

Those are great news @medeashaw.

I am glad to hear that your issue has been resolved. If there is anything else we can help you with, do not hesitate to post it.

Keep the stepping up! 

[HLH48]

I have updated my app and I still am not receiving the low battery emails that I used to receive.  And, I checked my spam folder, and they are not there.  What else can I check?