Charge 3 syncing issues

[Shovel]

My Charge 3 stopped syncing on Feb 16. It appears to sync with the app (although the app says its taking a while, sit tight...), and throughout the day, the app reports correct data - i.e. it is the same on the device and the app. However, the next day, the app counters revert previous days to zero across the board. The web site says I have not synced since Feb16, although I sync at least two or three times per day. All the data I have about the last 2 weeks is gone. I have restarted the device, reinstalled a fresh copy of the app, updated my phone and done a restart on it, but have not had any luck in fixing the issue. Anyone got any ideas about how to fix this? Is it just coincidence that it was about the same time that FitBit was sold to Google......  🙂

[DaigleR]

My fit bit charge 3 model 28.20001.88.11 has stopped connecting with my iPhone. It syncs and I can obtain the four digit code but then does not connect.  Time is constantly wrong.  Pleas help

[MWHC]

FitBit's lack of successful response to these Charge 3 issues is
unconscionable.

[Ladydorad]

This morning I tried to sync my charge 3 and it's showing no connection message again. Hasn't synced since sunday. I dont k omw what's going on. It's happened many times before. Everytime I post it suddenly starts syncing. I dont know why it keeps happening but it's getting very annoying to have my phone show no connection. I have unlimited data so that should not be right because I'm on this forum and I need internet to be here. Fitbit please fix this issue and make it stop happening and saying I have no internet please. Thank you.

[gmlasher]

I have had the issue several times since I posted.

Logging out of BT doesn’t work. Forgetting the Charge 3 doesn’t work Syncing just stalls for ten minutes or more

Needed to log out of the charge 3 account and log back in

Sent from my iPad

[SharronTW]

same as mine. synced yesterday but this morning wrong time and not syncing and app not supporting 

me too last 2 days

Moderator Edit: Merged posts

[WilsonFitbit]

Hello everyone. @SharronTW Welcome to the community forums. 

Thank you for the information and for any steps you've followed prior to posting. At this time, I'd recommend making sure that your Charge 3 is still paired to your Fitbit account.

In addition, please make sure that the Fitbit app for your mobile device is up to date. Also, if you've followed the tips in these help articles: How do I set up my Fitbit device?, Why can't I set up my Fitbit device? And the issue has persisted, my best recommendation is that you please contact our Support Team for further assistance.

Note that you can contact them through chat or over the phone, but phone wait times have been a little bit longer than normal. Click here to get connected. 

See you around.