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Charge 3 syncing issues

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‎03-08-2021 08:51 - last edited on ‎03-08-2021 09:06 by Fitbit Moderator

‎03-08-2021 08:51 - last edited on ‎03-08-2021 09:06 by Fitbit Moderator

My Fitbit 3 is 5 years old and the last few months have been a constant cycle of removing the device , removing data , intact all the trouble shooting suggestions and still it doesn’t sync and is loosing up to half an hour on the time .. help 

 

 

Moderator edit: subject for clarity

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‎03-08-2021 10:54

‎03-08-2021 10:54

Hello @Toddy21, welcome to the community forums! Thank you for the information and for the troubleshooting steps you've followed! 

 

If you've followed the troubleshooting steps suggested from this thread and the inconvenience persists, the best way to get help is to contact our Support Team. You can contact them through chat or over the phone. Click here to get connected. 

 

On a side note, please note that the Fitbit App works well with any mobile device that meets the requirements listed here. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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