Charge 3 screen black after turning on sleep schedule

[LauraeBaker]

I tried to set a daily vibrate alarm last night. I thought I also had to turn on the sleep smart schedule (?) too so did that. Now my screen is completely blank. Even plugging it in to charge does not activate anything on the screen. I’ve tried holding the button for 15 seconds while charging - nothing happens. I have a charge 3. Help! 

Moderator Edit: Clarified subject

[AlvaroFitbit]

@LauraeBaker Welcome to the Fitbit Community! It's great to have you here!

Let me help you with this and thank you for troubleshooting this issue. Since the issue persists I suggest you contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Hope this helps.

[LauraeBaker]

Hi Alvaro, no this doesn’t help. This is the second FitBit I have had where the screen went black. This second one was a replacement for the first which was under warranty but I was told warranty would not be honoured on the replacement FitBit. So I bought a Versa 3 yesterday but could not Bluetooth it to my phone at all - I returned it immediately. I’ve lost faith in FitBit and bought an Apple Watch instead. It’s curious that both my FitBits died just when warranty expired! 

[AlvaroFitbit]

@LauraeBaker sorry to hear about this. Support does follow the guidelines described in the warranty so if your device is outside the warranty period they won't be able to replace it. Still thank you for sharing your feedback.

I'll be around.

[LauraeBaker]

Well Alvaro, this is an awfully cheerful response to a lost customer. Almost like you don’t care.

I won’t be around!

[AlvaroFitbit]

@LauraeBaker sorry to hear about this. I meant no disrespect with my reply but just wanted to state the facts. Support does base their replies and processes on your tracker's warranty. I can't force you to buy a new Fitbit device but the time you took to share your experience, either good or bad, is appreciated and I do hope you find a device that meet your expectations and helps you stay active and healthy.

Stay safe.