Charge 3 taking steps away

[Bal123]

My Charge 3 is just over a year old (so out of warranty.) Twice now I’ve gone for a walk, come home and synced with my phone. Then a few minutes later the device showed a smaller number of steps. Has anyone else had this problem?

Moderator edit: subject for clarity

[AlejandraFitbit]

A warm welcome to the Community, @Bal123.

It's weird to hear that your tracker is taking your steps away. Are you manually logging any type of activity that might be doing this? If so, I recommend deleting that activity and see if your information goes back to normal.

I hope to hear from you soon. 🙂

[sewal]

My new charge 3 stopped displaying my steps completely, I have to go on my phone for steps count. How do I fix that?

[Bal123]

Yes, in both cases I had manually logged the activity before the steps disappeared. I’ll check if that’s the reason. Thanks!