Strava isn't syncing with Fitbit

[jtomchek]

Hi, I recently got a Fitbit for Christmas. I set it up to sync with Strava and went for a run earlier this week and it worked no problem. I went on a second run this morning and it has not synced the run to my Strava account.

It's been 2+ hours now since I finished the run and still no sync. I have followed the steps mentioned in other posts when people encountered this issue - disconnecting accounts and reestablishing the connection to no avail. Do you have any other idea how I can fix this issue?

Note: I did record the run on my Fitbit and using the Strava app to compare #'s. I did the same thing for my initial run (that worked) and it didn't seem to cause any issues besides recording the run twice which I know will happen if I do that.

Thanks!

Moderator edit: subject for clarity

[AlejandraFitbit]

It's great to see you around, @jtomchek.

Thanks for troubleshooting this syncing issue. I recommend taking a look at this post and make sure you have followed the instructions provided there.

Let me know the outcome. 🙂

[jtomchek]

Hi Alejandra, 

I saw that post before and followed those steps but it did not get it to work for me. Any other ideas how to possibly fix this?

Thanks!

[AlejandraFitbit]

Thanks for getting back, @jtomchek.

Is your tracker syncing properly with your Fitbit account? If so, this issue might be directly from Strava. Please reach Strava customer service for further instructions.

Keep me posted. 🙂