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Charge 3 taking steps away

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‎01-04-2020 07:55 - last edited on ‎09-27-2020 19:53 by Fitbit Moderator

‎01-04-2020 07:55 - last edited on ‎09-27-2020 19:53 by Fitbit Moderator

I just went for a run and I had 5000 steps, when I synced my Charge 3 to my phone app it is now saying on the device and app that I only have 1063 steps. I have already tried plugging the Charge 3 in and resetting.

 

 

Moderator edit: subject for clarity

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‎01-05-2020 07:01

‎01-05-2020 07:01

Welcome to the Forums, @Linz86model.

 

Thanks for troubleshooting this steps issue. I would like to know if you have manually logged any type of activity that might be taking away your steps? If so, I recommend deleting that activity by following the instructions provided in the help article: How do I add, edit, or delete Fitbit data and activities?.

 

I also suggest checking the article: How do I track my workouts with my Fitbit device?.

 

Let me know the outcome. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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