Charge 3 too dim

[Sarvi]

Judging by the forums, this is a known issue! I cannot see the display unless in a dark room. I contacted Fitbit support and was just told oh, wait, we will let you know when we have a resolution. I am out of warranty so they won't replace it, even though this is something they caused. Not happy, Fitbit!

Moderator edit: content

[AlejandraFitbit]

Welcome to the Community, @Sarvi.

I understand how are you feeling and appreciate the feedback about this dim issue.

As support told you, our team is aware of the problem and are working to resolve it as quickly as possible, sorry for any inconvenience it's caused and appreciate your patience and look forward to getting you back on track.

Please let me know if there's anything I may do to assist you in the meantime.

[Kevinwlewis]

Yep, same response I get. Fitbit is not willing to stand by their product. Guess I will have just toss this one and get a different brand. Boo

[AlejandraFitbit]

Thanks for your participation in the Community, @Kevinwlewis.

I understand how are your feeling, but as mentioned previously, our team is aware of the problem and are working to resolve it as quickly as possible, sorry for any inconvenience it's caused and appreciate your patience and look forward to getting you back on track.

Let me know if there's anything I may do to assist you in the meantime. 🙂

[jens138]

Mine is under warranty and they still won't replace it. My screen is completely black now. I got the same response they're fixing it "soon." What a waste of money. I'm never buying another Fitbit because they cannot stand behind their products.

[AlejandraFitbit]

It's great to see you around, @jens138.

I appreciate the feedback provided and I understand how are you feeling. Once we have a fix for this issue, we will be more than glad to share it. In the meantime, you patience and understanding is much appreciated.

Keep me posted. 🙂

[Dengel_5]

I have the same issue, can barely see my fitbit charge 3 inside the house and it is a black screen when trying to view outside, even in the shade.  I contacted customer support and they said there is nothing they can do as I am 1 month out of warranty and will give me 25% off the purchase of another fitbit... Um what?  You want me to give you more money for a **ahem** that you can't see when you are outside?  I am doing my research and Garmin is looking better every day.

[Dengel_5]

Well, it is end of April 2020 and the issue is still there, pretty sure they won't or can't fix the issue.  Product support didn't even offer that they were trying to fix it.  

[Sarvi]

Yeah, more than 6 months after I created this thread and it's still not fixed.  Other threads go as far back as last May, with no resolution.  I'm looking more into the Samsung watch, as much as I like FitBit and the community, this is crap.

[Sarvi]

I'm going to guess they've given up on fixing it.  I can't believe they are still selling it though, as I'm sure they will eventually get the same issue.