Charge 3 total step count per day keeps jumping

[Parkie27]

Hi all,

My total step count per day keeps jumping and showing ive done over 100k, I refresh it and it drops back to normal.

How can I fix this?

Thanks.

Moderator edit: subject for clarity

[WilsonFitbit]

Hello @Parkie27, welcome to the community forums! Thank you for the information! 

To further investigate, please let me know if this has happened before and if the number of steps are reflected on your Fitbit device or just on the Fitbit App after syncing. 

In the meantime, I'd recommend trying to perform a restart to your Charge 3. For this, please follow the instructions below: 

1. Press and hold the button on your tracker for 8 seconds. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.

On a side note, for wrist-based devices, it's important to specify whether you wear the device on your dominant or non-dominant wrist during setup:

• The dominant wrist setting decreases the sensitivity of step counting and should reduce any over counting of steps when your body is not moving. Your dominant hand is the one you use for writing and eating.
• The non-dominant wrist setting increases the sensitivity of step counting and should reduce any under counting of steps.

I look forward to your response. 

[Parkie27]

Hello, 

My Fitbit never used to do this and it is only for the last month with correct dominant wrist settings. 

I have reset the Fitbit and unlinked it from the app but still no luck. 

Anymore ideas? 

[WilsonFitbit]

@Parkie27, thank you for your reply and for following the tips! 

If the inconvenience has persisted, the best way to get help for this problem is to chat with us online or give us a call. This is because I’ve reached the limits of what I can do for you here on the public community forums. Click here to get connected. I'd suggest to share with the Support Team the troubleshooting steps you've done, this way they can be aware so you don't have to repeat yourself one more time. I hope your issue is solved soon.

See you around.