Charge 3 touchscreen not working

[Kenny_v]

The fitbit vibrates on screen wake and the screen is stuck and I cannot swipe or touch anything on the screen.

This haptic issue began after the last firmware update. I called customer support and went through the troubleshooting with no luck. All I got offered was 30% off a new fitbit since this happened after the 1st year was up. I don't feel this is fair since it seemed to have happened after the firmware update. Is this really the best fitbit can do?

Moderator Edit: Clarified subject

[RicardoFitbit]

Hello @Kenny_v, welcome to the Community Forums. 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services. Since you already received assistance from our Customer Support team, I’d suggest you contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

Let me know if you have any additional questions, I'll be around.

[Kenny_v]

Hello Ricardo,

This is unsatisfactory customer relations. I have purchased multiple fitbits in the past and unfortunately will not continue to do so. I hope management does a better job and not penalize customers for issues they have created.