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Charge 3 clasp has broken

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‎11-08-2020 12:06 - last edited on ‎11-12-2020 12:57 by Fitbit Moderator

‎11-08-2020 12:06 - last edited on ‎11-12-2020 12:57 by Fitbit Moderator

The band/clasp has broken on my charge 3  fitness tracker after 10 months of careful use. How can I claim a replacement. (Colour is blue/grey classic)?

 

Moderator Edit: Clarified subject

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‎11-08-2020 12:53

‎11-08-2020 12:53

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

Stepping in the U.S.A. since September 2013. Android 14

View best answer in original post

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1 REPLY 1

‎11-08-2020 12:53

‎11-08-2020 12:53

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

Stepping in the U.S.A. since September 2013. Android 14

Best Answer