Charge 3 tracking steps when I'm not walking

[Buttons2020]

I have read all posts nothing works. My Fitbit 3 is counting steps when I'm not walking. I have tried everything am thinking about returning it.

Moderator edit: updated subject for clarity

[MarreFitbit]

Hello @Buttons2020, welcome to the Community Forums. I am sorry to hear that you are going through this situation. I appreciate you've taken the time to tried the tips and recommendations provided in the forums. I'll be glad to help you to get you back on track. 🙂

Note that several things can affect the number of steps your Fitbit device records, including where you place the device, if you wear it on your dominant or non-dominant hand, and your stride length. If you're pushing a stroller or shopping cart, try putting your device in your pocket or use GPS to record your activity, if possible.

I'd definitely recommend to try a step test. While you perform your step test, make sure you: 

-Walk at a normal pace
-Don’t hold anything in your hands
-Put your arms down at your sides, swinging naturally
-Count 1 step for each foot
-To avoid getting an additional step when you bring your feet together, after you reach 100 steps:
1. Freeze in a split-stance. 
2. Move your hand up gently to check the step count on your device.  

Here’s the step test:

1. Restart your Fitbit device. 
2. Put your device on your wrist or put your clip-on device on your hip or torso.
3. Walk 100 steps, making sure to count a step each time one of your feet touches the ground.
4. Pause, then check your device to see your step count, and write down the number of steps you took and the number of steps your device counted. 
5. Perform the test 2 more times, walking 100 steps 3 different times. Each time, write down the number of steps you took and the number your device counted. 
6. Add the number of steps over or under that your device counted for all 3 tests. If your device counted 30 more or 30 fewer than the 300 steps you took, please let us know. 

I hope this gets you back on track. Let me know if you need further assistance.