Charge 3 tracking steps when not wearing it

[chancey]

I just got my Fitbit. I have not yet used it and when I pick it up it reads as if I have been walking. Example, 2005 steps. How do I remove this and better yet how can I trust it will record my steps correctly? Thanks for any help you can give me.

Moderator edit: updated subject for clarity

[MarreFitbit]

Hello there @chancey, thanks for stopping by. I'm sorry for the late response. Thanks for the details provided, I'll glad to help you with your inquiry. 

Remember that the wrist trackers count steps depending on the movement of your arms, when you are driving or for example when your tracker is close to a fan or in a night stand. In these scenarios, your tracker counts steps due to the vibrations. To get more information about this, check the article: How accurate are Fitbit devices?

If you're having discrepancy with your step count, first make sure the wrist placement settings are correct. Next, double check that you entered your height correctly. Since we use height to estimate your walking and running stride lengths, you may want to measure and manually adjust these values if your legs are longer or shorter than average.

For the steps logged when you were not wearing your Charge 3, please note that you can't delete steps and floors, instead, log a non-step-based activity such as driving to override the steps or floors. Find more information at: How do I delete steps and floors in the Fitbit app?

If it still seems like your device is overcounting steps, try a step test. While you perform your step test, make sure you: 

-Walk at a normal pace
-Don’t hold anything in your hands
-Put your arms down at your sides, swinging naturally
-Count 1 step for each foot
-To avoid getting an additional step when you bring your feet together, after you reach 100 steps:
1. Freeze in a split-stance. 
2. Move your hand up gently to check the step count on your device.  

Here’s the step test:
1. Restart your Fitbit device.
2. Put your device on your wrist or put your clip-on device on your hip or torso.
3. Walk 100 steps, making sure to count a step each time one of your feet touches the ground.
4. Pause, then check your device to see your step count, and write down the number of steps you took and the number of steps your device counted. 
5. Perform the test 2 more times, walking 100 steps 3 different times. Each time, write down the number of steps you took and the number your device counted. 
6. Add the number of steps over or under that your device counted for all 3 tests. If your device counted 30 more or 30 fewer than the 300 steps you took, please let us know. 

Give this a go and let me know the outcome. 

[chancey]

I still dislike this Fitbit. I want the one you wear on your hip.


Sent from my iPad

[chancey]

I really, really dislike my Fitbit 3. I had the Fitbit One (still do) and I loved it. I would like to know how to recharge it so I can once again use it. I do NOT have the time nor the interest in making time to play around with Fitbit 3. Producing Fitbit three was not improving one thing, many people can't wear anything on their skin like this product requires... just think and give us back one to wear on your hip, please.