Charge 3 tracking steps while driving

[SunsetRunner]

Recently purchased the charge 3 and for the most part am happy with it, however, it is logging a huge amount of steps while I'm driving, throwing my data askew. 

I drive a truck for a living and stop and start frequently, so taking the device off and charging it every time I get in the truck is not realistic, nor is editing the data after the fact. 

Perhaps if the GPS reads speeds above that of walking or running pace, it might be safe to assume one is driving? 

Moderator edit: updated subject for clarity

[MarreFitbit · Accepted solution]

Hi there @SunsetRunner, welcome to the Community Forums. I'm glad to hear that you're happy with your Charge 3. Thanks for the details provided about your experience with it while driving. 

I've seen you contacted our Support Team after posting here. Please keep an eye on your inbox, someone will reach out to you shortly.

Remember that the wrist trackers count steps depending on the movement of your arms, when you are driving or for example when your tracker is close to a fan, your tracker counts steps due to the vibrations. You can learn more about how your Fitbit tracks steps by checking the article: How accurate are Fitbit devices?

About the steps tracked during your rides, there are 2 ways you can prevent this:

1. You can plug your tracker into the charging cable while you are driving -- the Fitbit will not count steps while it is charging.  
2. You can log the driving manually by following the steps in this article.