Charge 3 tracking steps while driving

[BridgeBarker]

Delighted with my FB Charge 3 xmas present last night i got it charged up and set up ready to go today.

My day living in a remote area ,involves a good bit of car driving

Today after 1 hr drive i had managed to do aprox 2000 steps and 20 flights of stairs during my drive.

A huge disappointment! 

Looking at other customers having the same problem going back some years...the problem remains unresolved. I would like to find out can i exchange the fir bit to make sure its not a fault on the FB or return for refund.

Moderator edit: updated subject for clarity

[MarreFitbit · Accepted solution]

Hello there @BridgeBarker, welcome to the Community Forums. I am sorry to hear that you are going through this situation. I appreciate your feedback for the Fitbit trackers.

Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. 

I understand how important is to get accurate details, thanks for voting for this idea to show your support. Our team brings new features and improvements based on the Community posts, and the more votes the better chance of getting the attention of the developers. You can learn more about how Fitbit decides what suggestions get released in our FAQs.

Remember that the wrist trackers count steps depending on the movement of your arms, when you are driving or for example when your tracker is close to a fan, your tracker counts steps due to the vibrations. You can learn more about how your Fitbit tracks steps by checking the article: How accurate are Fitbit devices?

About the steps tracked during your rides, there are 2 ways you can prevent this:

1. You can plug your tracker into the charging cable while you are driving -- the Fitbit will not count steps while it is charging.  

2. You can log the driving manually by following the steps in this article.

Let me know if there's anything else I may do to help you.