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Charge 3 tracks wrong pace/distance data

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‎04-05-2021 17:50 - last edited on ‎04-08-2021 09:44 by Fitbit Moderator

‎04-05-2021 17:50 - last edited on ‎04-08-2021 09:44 by Fitbit Moderator

I have a Charge 3. It has worked perfectly since I got it a year ago. I recently updated my iPhone to an iPhone 12 mini and I have had problems with the distance/pace.  My watch gives me a distance with a pace that is an entire minute slower. When I track a run with just the app, it is about a half mile incorrect. I have struggled with this for about 4 months. I have tried EVERYTHING. About to sell this thing!

 

 

Moderator edit: updated subject for clarity

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‎04-08-2021 09:42 - last edited on ‎08-25-2024 10:12 by Fitbit Moderator

‎04-08-2021 09:42 - last edited on ‎08-25-2024 10:12 by Fitbit Moderator

@NicoleGonyea6 Welcome to our Fitbit Community. Regarding the pace and distance tracking issue that you are experiencing with your phone and Charge 3, I appreciate the time spent trying to get it resolved before contacting our forums.

In order to avoid providing the same information, let me know what troubleshooting steps you have tried. In the meantime, restart your Charge 3 as described in this help article. After this, monitor your tracker during your workouts and see if it provides accurate distance and pace data.

See you later.

JuanJo | Community Moderator

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