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Charge 3 unresponsive

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‎05-18-2020 08:40 - last edited on ‎09-17-2020 08:53 by Fitbit Moderator

‎05-18-2020 08:40 - last edited on ‎09-17-2020 08:53 by Fitbit Moderator

My Charge 3 became unresponsive to the screen and buttons 3 days ago.  I reset it and got the smiley screen then a flat line.  In a second attempt to reset, it started flashing/vibrating between a blank screen and the 'screen wake' screen.  I forget how, but it stopped and worked for a few hours.  Then this whole thing has repeated itself every day.  Please help!

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‎05-18-2020 10:22

‎05-18-2020 10:22

@kristinkw So sorry to hear about your issue.  It sounds like you've already tried to troubleshoot the device, I'd recommend you reach out to Customer Support for further assistance.  Best of luck!

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎05-18-2020 10:22

‎05-18-2020 10:22

@kristinkw So sorry to hear about your issue.  It sounds like you've already tried to troubleshoot the device, I'd recommend you reach out to Customer Support for further assistance.  Best of luck!

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
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‎05-19-2020 12:23

In response to Heather-S

‎05-19-2020 12:23

Thanks for the note. Yes, I think so.  The wait time is a bit daunting, I thought I would try here first.  🙂

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